Terms and Conditions

These conditions explain yours and our rights, obligations and responsibilities under the agreement constituted by these conditions and our quotation. When we use the word 'you' or 'your' it means you, the Customer who has requested our services: 'We', 'us' or 'our' means Cinch Storage (Happy Lock Limited). These conditions can be amended only by prior written agreement between you and us. Your attention is drawn to clauses 5, 9 and 10 which set out our liability to you for loss of or damage to your goods or property.

1 Our Quotation

1.1 We may change the price set out in our quotation or impose additional charges if circumstances apply or events occur that were not taken into account when we prepared our quotation. Examples include if:

1.1.1 You do not accept the quotation within 28 days of, or the service is not carried out or provided within 2 months of, the quotation being given.

1.1.2 The service is carried out outside normal working hours (i.e. outside 8.00am-5.00pm)

1.1.3 We have to collect goods from the ground floor.

1.1.4 The stairs, lifts of doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles or the containers to load/unload are more than 20 metres from the entrance to the premises. We reserve the right to not carry out the job if any of the above apply.

1.1.5 There is a minimum rental charge of 1 month on Mobile Self Storage services.

1.1.6 All special offers are subject to a minimum storage term. By accepting the quotation you agree to pay this minimum term specified on the quotation.

2 Additional Charges

2.1 Additional charges may also be applied under the following circumstances:

2.1.1 If a parking fine is incurred by us while carrying out the service. This fine may be charged direct to you together with a 10% surcharge for our administration costs. It is your responsibility to arrange suitable parking.

2.1.2 If our drivers arrive at the premises and are unable to load/unload because the keys for the premises are not available and the delay lasts for more than 20 minutes, our driver will leave but the transport charge will be charged to you. If a future time is later arranged, there will be an additional transport charge.

2.1.3 If a loading service is ordered, an additional charge of £40 will be added for every half hour over and above the one hour per container based on 1 man allocated.

2.2 Redelivering your items will cost you a flat fee of £100 if you were within the free pick up area. Redelivery outside of our pick-up radius may vary.

2.3 It is up to you the customer to ensure your items for storage can fit into the storage vault size chosen. Any oversized items will be subject to a £10 additional charge.

3 Our Services

Loading Services (Our standard offering, ordering online)

Cinch Staff will deliver the container(s) and load your goods into them with you. You are covered for damage due to poor loading but not any damage due to insufficient packing. This service DOES NOT include packing the items into boxes, dismantling or assembling unit or system furniture (flat pack) INCLUDING BEDS. Disconnecting, reconnecting, dismantling or re-assembling appliances, fixtures, fittings or equipment. Moving items from a loft or doing any work that involves the use of a ladder. Or under any circumstances packing items into boxes. Our responsibility will be solely to put pre-packed items into the containers.

3.3 Packing Services (Bespoke Quote)

We will deliver your container(s), pack your items into boxes, where applicable and load into the container(s). You are covered for damage due to insufficient packing and loading.

4 Your Responsibility

4.1 It is your sole responsibility to:

4.1.1 Empty, properly defrost and clean any refrigerators and deep freezers. We will not be responsible for their contents.

4.1.2 Provide us with a contact address for correspondence and any subsequent changes to such address throughout the period of storage of your goods.

4.1.3 Inform us within 48 hours of any damage to your goods or property in writing to info@cinchstorage.co.uk which occurred during a loading or unloading service.

4.1.4 Ensure all discrepancies are noted on the driver’s docket and signed by both yourself and the driver. any discrepancies reported after this time may not be accepted.

4.1.5 Ensure that all items packed by you in boxes are packed securely. Save as otherwise provided in these conditions, we will not accept liability for damage to any items not so packed.

4.2. It is your sole responsibility to:

4.2.1 Obtain at your own expense, all access and parking facilities reasonably required by us to enable us to carry out the services.

4.2.2 Be available on the phone at all times. Our drivers will not deliver the container(s) without speaking with you first, and you will be charged the full transport rate.

4.2.3 Advise us 24 hours in advance before your booking is due of any cancellations or amendments. Failure to do so may result in a cancellation charge which would be equivalent to a £50 collection charge.

4.3 We will not be liable for any loss or damage you suffer or incur as a result of your failure to perform your responsibilities hereunder.

5 Our responsibility

5.1 It is our responsibility to deliver your goods to you, or produce them for your collection, undamaged. By “undamaged" we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation and/ or storage. Our responsibility will cease upon delivery to you or upon collection by you from our store.

5.1.1 We will only accept liability for damage to or loss of contents where such damage or loss is attributable to or in consequence of the following perils: Fire, Lightning, Explosion, Earthquake, Storm, Flood, Burst Pipes, Theft accompanied by forcible or violent entry or exit, Riot, Strike, Civil Commotion, Malicious Damage, Impact by vehicles or aircraft and damage caused by dropping of a container.

5.2 If we fail to discharge the responsibilities identified in clause 5.1 we will, subject to the provisions of clauses 5.1.1, 9 and 10 be liable under this agreement to compensate you for such failure.

5.3 The amount of our liability under this clause 5 shall be determined pursuant to clause 9.

6 Goods that must not be submitted for removal or storage;

6.1 The items listed below are examples but not an exhaustive list of goods that may present risks to health and safety or may carry other risks that prohibit their storage.

6.1.1 Stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items including; gas bottles, aerosols, paints, firearms and ammunition.

6.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.

6.1.3 Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.

6.1.4 Perishable items and or those requiring a controlled environment, animals, birds or fish.

6.2 If you submit such goods without our knowledge, we will endeavour to make them available for your collection and if you do not collect them within a reasonable time we will dispose of such goods without notice. In addition, you will be liable to indemnify us against any charges, expenses, damages, legal costs or penalties incurred by us in relation to such prohibited goods. Furthermore we will not be liable to you for any damage or loss incurred or suffered by you as a result of our disposal or destruction of such prohibited goods.

7 Ownership of the Goods

7.1 By entering into the agreement, you guarantee that:

7.1.1 The goods to be stored in your container are your own property or the person(s) who own or have an interest in them have given you authority to store the goods in your container or enter into the agreement and have been made aware of these conditions.

7.1.2 We will only give access to your container to a third party if we have confirmation in writing from you to do so.

7.1.3 You will indemnify us against any loss or damages including costs brought against or suffered by us if clause 7.1.1 is not true.

8 Payment

8.1 We will not take any payment for rental or transport until the first working day your goods are brought into storage. Your first payment will include your first month’s storage and every month your account will be debited your next month’s storage.

8.1.1 Payment will be taken automatically from the payment method you gave upon booking, unless otherwise arranged.

8.1.2 When booking your goods out of storage, we will generate a final account, which will charge you any transport fees that may be due, and refund any storage rental that has been overpaid.

8.1.3 The balance will need to be settled by 3.30pm the day before any delivery can be carried out.

8.1.4 The preferred payment method is by debit or credit card or direct debit. All other methods may be subject to a 12% surcharge.

8.1.5 If your account is in arrears you will not be allowed to access to your goods until the account is cleared.

8.2 If You do not comply with any notice You give Us by removing all Goods from the Unit on the End Date then You will have to give notice again and We shall be entitled to be paid Our Fees for the period to the new End Date.

8.3 Refer a Friend discount only qualifies when they have ordered at least 1 vault for 3 months. Referral only allows for 1 vault’s worth of free storage.

9 Determinations of amount of our liability for loss or damage

9.1 We exclude all liability in respect of:-

9.2 loss or damage relating to Your business, if any, including consequential loss, lost profits or business interruption; and

9.3 we accept no liability for any accident, loss or damage to your property unless such loss, damage or accident is due to our negligence or breach of contract of those for whom we are legally responsible. Total liability to you under and in connection with this Agreement, shall not exceed £250.

9.4 We do not exclude liability for physical injury to or the death of any person and which is a direct result of Our negligence or wilful default or that of Our agents and/or employees.

9.5 You will be liable for and will compensate Us for the full amount of all claims, demands, liabilities, damages, costs and expenses incurred by Us or by any of Our employees or agents or other unit users or persons on the Site which arise out of the use of the Unit or the Site by You or by any of Your employees, agents or persons You invite or authorise to access the Site or the Unit or which arise out of the breach of this Agreement by You.

9.6 Where the loss or damaged item is part or a pair or set, our liability to you, where it is to be assessed as the cost of replacement of that Item, will be assessed as a sum equivalent to the cost of that item in isolation and not the cost of that item as part of or a pair or set.

10 Exclusions of Liability

10.1 We will not be liable for any loss or damage to, or our failure to produce the following goods:

10.2.1 Bonds, Securities, Stamps of all Kinds, Manuscripts or other documents or electronically held Data Records.

10.2.2 Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.

10.2.3 Perishable Items and/or those requiring a controlled environment.

10.2.4 Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds.

10.2.5 Animals, birds or fish.

10.2.6 Any goods in wardrobes, drawers or appliances.

10.2.7 China, glassware and fragile items unless packed and unpacked by us.

10.2.8 Any goods which have a pre-existing defect or are inherently defective but provided that in the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then our liability will be limited to £100 or its actual value whichever is less.

10.3 Other than as a result of our negligence or breach of contract, we will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following circumstances:

10.3.1 War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action, strike or other such events outside our reasonable control.

10.3.2 Ionising radiations or radioactive contamination

10.3.3 Chemical, Biological, Bio-chemical, Electromagnetic Weapons and cyber attack

10.3.4 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. 'This includes goods left within furniture or appliances.

10.3.5 Vermin, moth, insects and similar infestation, damp, mould, mildew or pest.

10.3.6 Cleaning, repairing or restoring the goods unless we arranged for this to be carried out.

10.3.7 Change to atmospheric or climatic conditions.

10.3.8 Electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there it evidence of related external damage.

10.3.9 Our warehouse is not temperature controlled. We do not accept liability for any damage caused to items that require temperature control.

10.4 Notwithstanding any other provisions of these conditions, we shall not be liable for any indirect or consequential loss of any kind or description howsoever caused.

10.5 No employee or sub-contractor of ours will be individually liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of the agreement,

10.6 Our liability will cease upon handing over goods from our warehouse or upon completion of delivery to you.

11. Insurance

  1. 1 We shall take out and maintain a contract of insurance in accordance with the value of goods provided by you.

11.2 We shall take out and maintain a contract of insurance in accordance with a Summary of Insurance document provided to You. This will provide cover for the Goods for the value stated as the full total replacement value of the Goods as new on the cover sheet.

11.3 We do not carry out any valuation of the Goods and We are not responsible for ensuring that the full replacement value as new as stated by You in the cover sheet is an accurate or true valuation of the full replacement value as new of the Goods at any time. You are responsible for ensuring that insurance cover for the value of Goods insured is maintained at an adequate level throughout the period of this Agreement and You should carry out regular reviews of the Goods to ensure that this is the case.

11.4 If loss or damage occurs to the Goods as a result of any matter which may result in a claim under Our insurance policy, after receipt from You of a written direction to notify a claim, We will notify Our insurer promptly of the claim. For the purposes of processing any such claim, You shall provide Us, Our insurer or any agent of Our insurer appointed to investigate such claim with such information and evidence as may reasonably be required in relation to the claim.

11.5 We shall pay or arrange for payment to You that part of any proceeds of any claim made by Us which relates to damage or loss to the Goods after deduction of any outstanding sums due to Us from You. In the event that We make a claim under Our insurance policy in respect of loss or damage to the Goods, You acknowledge that Our liability to make any payments to You in relation to any such claim is restricted to payment to You of those sums that We recover from Our insurer under Our insurance policy in relation to the Goods.

11.6 We do not give any advice concerning the insurance cover provided by Our insurance policy. It is for You to make Your own judgement whether the cover is appropriate for Your needs or whether You would like to take out additional insurance for the Goods.

11.7 If your items are already insured prior to being store, you will have to provide us a valid contract of that insurance from a reputable insurance company for their full replacement value as new and will not cause or allow that insurance cover to lapse whilst the Goods or any of them remain on the Site. Until the contract is provided to us, you will pay our insurance rates based on the value of items you store.

11.8 If you do not wish to insure your items with us, items in your unit is at your sole risk.

12 Access to your Vault

12.1 Where the Vault(s) are stored at our Facility, we shall only grant access to the vault to you and persons notified to us in writing by you, or accompanying you to our facility.

12.2 You shall have access to the Vault(s) during normal business hours, excluding public holidays in the United Kingdom (“Business Hours”), provided you have requested access to the Vault in accordance with clause 12.3 below.

12.3 You agree to request access to the Vault(s) not less than 24 hours in advance by telephoning us. We may refuse requests for access to Vault(s) if you fail to follow this procedure.

12.4 Any requests for access to Vault(s) outside Business Hours may be accommodated by us at our sole discretion.

13 Our right to hold the goods (lien)

We reserve the right to withhold some or all of your goods until you have paid without set-off all our charges and any other payments due under the agreement. In addition, we shall be entitled to sell or dispose of some or all of your goods without further notice to enable us to recover any sums due to us. The cost of the sale or disposal will be charged to you with the net proceeds credited against your account with us and the balance paid to you without interest. If the full amount due to us from you is not thus recovered, we will take steps to recover the balance from you.

14 Storage

We retain the right to keep your container at any suitable warehouse of our choice at our convenience.